Service Skills Program
CONTENTS:
• Providing Effective Customer Service
• Customer Focused Service
• Internal and External Customer Service
• Building Trust up Front
• Coping with Difficult People
• Making the Proactive Connection with Your Customer
• Making the Most of Difficult Situations
• Business Etiquette
• Train-the-Trainer
• Pleasant and Informative on the Phone
Free and Optional Programmes with the Service Skills Programme:
• Environmental and Social Responsibility Programme
• Well Being Programme
• Team Building Games
Target group: Executives, Department Heads and Assistant Department Heads
Min. no. of candidates per course: 15
Max. no. of candidates per course: 35
Inclusive: Training Manual, Companion Guide Book and Videos
Duration: 3 days
