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Service Skills Program

CONTENTS:


• Providing Effective Customer Service
• Customer Focused Service
• Internal and External Customer Service
• Building Trust up Front
• Coping with Difficult People
• Making the Proactive Connection with Your Customer
• Making the Most of Difficult Situations
• Business Etiquette  
• Train-the-Trainer
• Pleasant and Informative on the Phone

Free and Optional Programmes with the Service Skills Programme:

•
Environmental and Social Responsibility Programme
• Well Being Programme
• Team Building Games


Target group:
Executives, Department Heads and Assistant Department Heads

Min. no. of candidates per course:
15

Max. no. of candidates per course:
35
Inclusive: Training Manual, Companion Guide Book and Videos
Duration: 3 days
 

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