• Providing Effective Customer Service • Customer Focused Service • Internal and External Customer Service • Building Trust up Front • Coping with Difficult People • Making the Proactive Connection with Your Customer • Making the Most of Difficult Situations • Business Etiquette • Train-the-Trainer • Pleasant and Informative on the Phone
Target group: Executives, Department Heads and Assistant Department Heads Min. no. of candidates per course: 15 Max. no. of candidates per course: 35 Inclusive: Training Manual, Companion Guide Book and Videos Duration: 3 days